FAQ
- Level Requirement: Users must achieve a minimum level of 20 to participate in chat discussions.
- Language Usage: English is the designated language for general chat communication. Please use English when engaging with other users outside of the designated language-specific channels.
- Avoid Solicitation: It is strictly prohibited to promote or advertise other services within the chat. Please refrain from discussing or requesting tips, begging, or soliciting for money.
- Respectful Conduct: Treat fellow users with respect and maintain a positive environment. Harassment, offensive language, spamming, or any form of disruptive behavior will not be tolerated.
- No Link Posting: To ensure the security and integrity of the chat, refrain from sharing or posting any links. Violation of this rule may result in a permanent mute from the chat.
We appreciate your cooperation in adhering to these chat rules, as they are in place to create a friendly and inclusive community experience for all users.
We have implemented specific measures for balance transfers. We only permit balance transfers using our dedicated tipping feature. This feature offers a secure and convenient method to transfer funds between accounts.
If you wish to transfer money to a friend or another account, simply click on the user‘s name in the chat, select the "Tip" option, and enter the desired amount you intend to send. It‘s important to note that we may review tip transactions before approving them, further safeguarding the integrity of the transfer process.
King of the Hill rewards are no longer added to accounts automatically. You’ll need to claim them manually on the Rewards Page. Simply log in, visit the Rewards page, and click "Claim" to access your prize.
Rank-up rewards must be manually claimed from the Royalty Up section on the Rewards Page. Visit the page after reaching a new level and click to access your reward.
The 15% rakeback boost is not applied automatically. To claim it, visit the "Special Rewards" section on the Rewards Page. You have 6 hours to activate the boost, which will then remain valid for 7 days.
You can check your old account level by heading to the chat on the right-hand side of the screen, hovering over your new badge to see your previous ranking, or viewing it on the Rewards Statistics Page by hovering over your current badge.
Visit the Rewards Page and go to the Royalty Up section. Your current progress will be displayed on the highlighted card.
Don’t worry—your rewards will stack up. If you rank up, you can still go back and claim any unclaimed rewards at any time.
No, your rewards will stack up. Even if you earn new rewards, you can always go back and claim any previous King of the Hill prizes.
Rain events occur regularly on our platform, with settings determined by our administrators.
The specific amount that can be claimed during each Rain event depends on the administrator's settings and the number of participants who successfully claim the Rain.
To participate in a Rain event, you must be actively present and have the chat open when the Rain occurs. Simply click the "Claim" button to join the event. You will then need to solve a captcha to secure your reward.
Please note: Rain is not available to users who have not completed KYC Level 2 verification. Make sure Level 2 is completed on your Verification page to be eligible to claim Rain rewards.
Once the Rain event concludes, your reward will be credited automatically.
If you're interested in earning extra money by referring new users to Gamdom, we offer an affiliate program that allows you to do just that. By setting up your affiliate code, you can start earning a commission from the activity of users who register and wager using your unique referral link.
To set up your affiliate code and start earning, simply visit our affiliate page. Once you have your affiliate code, you'll earn commissions based on the wagers of players referred through your link. Revenue share options are also available upon request.
If you currently operate an affiliate business or have a substantial base of affiliates, we are open to discussing custom deals that can be tailored to your specific needs. For such arrangements, please contact our marketing team at marketing@gamdom.com.
Yes, there are maximum bet and profit limits for different games on Gamdom. Here are the limits for each game:
Dice: The maximum bet allowed in Dice game is $100,000.00. The maximum profit you can earn from a single bet in this game is capped at $1,500,000.00.
Hilo: The maximum bet allowed in Hilo game is $1,000,000.00 for standard bets and $50,000.00 for Joker. The maximum profit you can earn from a single bet in this game is capped at $2,500,000.00.
Roulette: The maximum bet allowed in Roulette game is $500,000.00 for red/black and $25,000.00 for green. The maximum profit you can earn from a single bet in this game is capped at $1,000,000.00.
Crash: The maximum bet allowed in Crash game is $500,000.00. The maximum profit you can earn from a single bet in this game is capped at $1,500,000.00.
Slots: Typically, the maximum bet per spin on our slot games is up to $1,000.
Blackjack: The maximum bet per hand in Blackjack is set at $100,000.
Plinko: The maximum bet allowed in Plinko game is $10,000.00. The maximum profit you can earn from a single bet in this game is capped at $5,000,000.00.
Mines: The maximum bet allowed in Mines game is $500,000.00. The maximum profit you can earn from a single bet in this game is capped at $2,500,000.00.
Keno: The maximum bet in Keno game is dynamic and depends on the number of selected tiles and risk level, but does not exceed $500,000.00 The maximum profit you can earn from a single bet in this game is capped at $3,000,000.00.
Pocket Dice: Flexible betting- from $0.01 minimum to $50,000.00 maximum bets. Significant win potential - Maximum payout of $2,000,000.00 per roll.
Slide: Maximum Bet: $500,000.00. The maximum win cap is $2,000,000.00 per bet. Even a minimum $0.01 bet could win the maximum if you selected an extremely high target multiplier and hit it.
Originals Blackjack: Minimum Bet - $0.01, Maximum Bet - $100,000.00, Maximum Win - $800,000.00 (per round, covering worst-case scenario).
Twist: Minimum Bet - $0.01, Maximum Bet - $10,000.00, Maximum Win - $5,000,000.00 (per round, covering worst-case scenario).
You are not affiliated under any affiliate code.
We appreciate your interest in promoting our website. If you have a large following on social media, YouTube, or any other platform, we welcome the opportunity to collaborate with you.
As we receive numerous sponsorship requests, we kindly request you to understand that our support team will only respond to inquiries if there is a genuine interest in pursuing a partnership. Please note that we carefully evaluate each sponsorship opportunity and consider factors such as audience reach and engagement. If your proposal aligns with our criteria, we will be sure to get in touch with you. For sponsorship inquiries, please contact us at marketing@gamdom.com.
To claim your free spins, please follow these steps:
Ensure that your currency is displayed as USD$. To do so, press on your balance in the top right section, then switch the betting currency to USD. Then you can open the game the spins were credited in and they will be available.
In the event that the game is not available in your country, please contact live support.
Dice, Crash, Roulette:
All of our original games are provably fair and the results can always be verified. You can verify your results on our dedicated page.
3rd Party Providers:
By partnering with reputable game providers, we ensure that the 3rd party games available on Gamdom adhere to the highest standards of fairness. It's important to note that we carefully select and collaborate with licensed game providers who are globally recognized and trusted within the gaming industry. These esteemed providers have undergone rigorous testing of their Random Number Generator (RNG) systems by external and independent sources.
Please ensure you use the correct network when depositing as sending to the wrong network will result in a loss of funds.
- BTC uses the Bitcoin Network
- LTC uses the Litecoin Network
- Ethereum & USDT use the ERC20 network.
If you wish to temporarily self-exclude your account for a duration of up to 8 days, you can easily do so within your account settings page. Simply visit the designated settings page to initiate the self-exclusion process.
For longer or permanent account closure requests, please reach out to our support team for further assistance. They will guide you through the necessary steps and address any questions or concerns you may have.
It's important to note that self-exclusion requests are binding and cannot be lifted, even if you change your mind at a later time. We prioritize responsible gambling and respect your decision to seek account closure or self-exclusion.
By clicking here, you will be able to see your UserID in the 3rd column.
If you come across a bug while using Gamdom, we appreciate your efforts in bringing it to our attention. To assist us in resolving the issue, we kindly request that you reach out to our support team.
Please provide them with specific details about the bug you encountered, including a clear description of what happened, any error messages received, and the game or feature affected.
Depending on the scale and impact of the bug you discover, we may offer compensation for your findings. Please contact bugs@gamdom.com
Confirmations: Ensure that the deposit has reached the required number of confirmations for the respective cryptocurrency. The confirmation requirements are as follows:
- BTC: 1 confirmations
- ETH: 9 confirmations
- USDT: 9 confirmations
- LTC: 1 confirmations
Network Compatibility: Verify that the deposit was sent over the correct network. For ETH and USDT transactions, only the ERC-20 network is accepted. Please note that smart contracts and BSC are not accepted.
Minimum Deposit Amount: Make sure that the deposit amount meets the minimum requirement for each cryptocurrency:
- BTC Minimum Deposit: 0 BTC
- ETH Minimum Deposit: 0 ETH
- USDT Minimum Deposit: 0 USDT
- LTC Minimum Deposit: 0 LTC
If you have checked these factors and your deposit still has not appeared in your account, please contact support.
Yes, Gamdom is a legit casino. It is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, a reputable regulatory body for online gambling. Gamdom also offers provably fair games, ensuring that the results cannot be manipulated. Additionally, Gamdom has a good reputation among online casino players, with numerous positive reviews on reputable websites such as TrustPilot and AskGamblers.
Here are some specific details about Gamdom’s licenses and security:
- Gamdom’s Anjouan license number is ALSI-152406043-FI4.
- Gamdom uses SSL encryption to protect its players' data and financial transactions.
- Gamdom’s games are audited by iTech Labs, an independent testing laboratory.
Overall, Gamdom is a trusted and legitimate casino with proper licenses and security measures in place. However, it is important to note that gambling is a risky activity, and players should always gamble responsibly.
Using the Gamdom Vault for managing your player account is straightforward. Simply log in to your Gamdom account, navigate to the “Wallet” section, select the Vault account, and choose either “Deposit” or “Withdraw” to manage your funds.
No, there are no transaction fees for transferring funds between your Gamdom wallet and Vault account. The Vault is designed to offer maximum convenience and cost-efficiency.
The Gamdom Vault is a secure digital wallet within your Gamdom account that allows for instant, fee-free transfers and secure management of your funds.
2FA is a site-wide security protocol to enhance your online account security. To get started, install an Authenticator app such as "Authy" or "Google Authenticator". You can then use it to scan the QR code and access your Gamdom account, including Vault banking.
Gamdom Vault offers enhanced security, instant transfers, better budget management, and the ability to store multiple currencies securely.
Users can enable 2FA by going to your account settings and selecting the option to enable two-factor authentication. Follow the on-screen instructions to set it up. This typically involves linking your account to an authentication app or receiving codes via SMS or email.
Yes, the Gamdom Vault is accessible from both desktop and mobile devices, ensuring you can manage your funds on the go. The mobile interface is optimised for easy navigation, allowing you to perform the same functions that you would on the desktop version.
Gamdom Vault supports multiple currencies, including fiat and crypto, making it versatile for all users. This includes major cryptocurrencies like Bitcoin, Ethereum, and Litecoin, as well as traditional currencies such as USD and EUR.
There are no time constraints on how long you can keep your funds in the Vault. This long-term storage capability makes the Vault a great option for both short-term and long-term financial planning.
